For restoration companies that are tired of losing jobs to voicemail

The ceiling comes down at midnight.
The fire's out — the damage isn't.
They call you first. Did you pick up?

Restoration is a first-responder business — the first company that answers is usually the company that gets the loss. This AI receptionist answers every call around the clock, runs the right safety script, verifies the address before a truck rolls, captures the carrier and claim details digit-perfect, and books the inspection straight into your calendar. No missed calls. No voicemail. No jobs handed to the next listing on Google.

Try it now

Just click Try it now, allow the microphone, and start speaking — right here in your browser.

24/7 call answering

Fire, gas & sewage safety scripts

Verifies every address before dispatch

Incoming call · Tue 11:48 PM · storm

Your AI receptionist

The ceiling in my living room just came down — there's water everywhere!

I'm sorry this is happening — we'll get someone moving. First question: is the water still actively flowing right now?

Yes! I don't even know where it's coming from.

Okay — find the main valve where water enters the house and shut it off. I'll wait. Then let's confirm your address so the tech goes to the right door: one zero two four Elmwood Drive…

Flagged EMERGENCY · David texted

0 missed calls today

Sound familiar?

Every missed call is a loss you already won — then lost.

They found you. They dialed you. The job was yours the moment the phone rang — and voicemail gave it away. Here's where it happens.

😷

You're on a loss site, not by the phone

Your crew is in respirators pulling wet drywall, running extractors, setting containment. Nobody hears the phone over the air movers — and a five-figure loss goes to whoever answers next.

⛈️

Storm nights melt your phone lines

One atmospheric river and forty basements flood at once. The calls you can't catch in those seventy-two hours are the most profitable calls of your year — and they only come once.

⚠️

Some calls are life-safety

An active fire. A gas smell. Water near the panel. Sewage with kids in the house. Disturbed ceiling material in a 1962 home. A generic answering service can't tell those apart — or give the right safety steps first.

📍

Wrong address, wasted truck roll

"Larkspur" heard as "Lake Spur," a ZIP that doesn't match the city, a missing unit number. That's a crew and a truck rolling the wrong way during the exact hours the loss is getting worse.

📋

Adjuster & TPA calls get fumbled

An adjuster or a Contractor Connection assignment calls in, the claim number gets garbled, the callback goes to voicemail — and steady program revenue quietly slips to another contractor.

💸

A 24/7 desk costs a fortune

Round-the-clock human coverage means multiple salaries, payroll tax, turnover, and sick days — and answering services still read a flat script that can't triage, verify an address, or tell a drip from a disaster.

The math

What is voicemail actually costing you?

Restoration tickets aren't service-call money — a single mitigation job runs thousands. Slide the numbers to match your shop and look at what's walking out the door every year. Then remember this doesn't even count the fire loss or the referral relationship that went to the company that picked up.

Estimate: missed calls × average job value × 52 weeks. Your close rate on answered calls is the upside.

Missed calls per week 3

Average job value $3,500

Revenue at risk every year

$546,000

Stop the bleeding — hear the fix →

How it works

A trained intake desk — handled, start to finish.

It doesn't just "take a message." It runs the whole call the way your best coordinator would — calm, fast, and accurate — then flags the emergency or books the inspection and notifies your team.

Answers & classifies

Picks up on the first ring, day or night. Quickly sorts the call — active loss, recent loss, mold, adjuster or TPA assignment, existing job, inspection request — and stays calm with callers who are panicked or in tears.

Triages & protects

Active fire? Hang up and call 911. Gas smell? Get out, then call PG&E. Water still flowing? It coaches the caller to the shutoff and waits. Sewage with vulnerable people, or pre-1980 material disturbed? Flagged for health and asbestos — before any dispatch.

Verifies & dispatches

Runs a four-point address check, captures the loss type, the carrier, and the claim details digit-perfect, then books the right inspection length on your real calendar — or flags the emergency to your on-call tech — and texts and emails you the full intake.

What it does

Everything a great coordinator does — and a few things they can't.

Answers 24/7 — even mid‑storm

Nights, weekends, holidays, and the storm night when forty people call at once. It never gets a busy signal, never puts anyone on hold, and answers every line at the same time.

Fire, gas, sewage & asbestos protocols

Active fire and gas calls get the 911-first script — safety before intake, every time. Category 3 sewage with vulnerable people gets flagged URGENT‑HEALTH. Pre-1980 homes with disturbed material get an asbestos-check flag before anyone touches it.

Four-point address verification

Complete, confirmed, consistent, in service area — every address is read back digit by digit, cross-checked against the ZIP, and validated against your coverage map before a truck rolls. It even spells back easily-misheard city names.

Fluent in insurance & TPA calls

Adjusters, carriers, program assignments — it captures claim and assignment numbers digit-perfect, knows which TPA programs you accept, and never confirms a customer, discusses a job, or promises coverage it shouldn't.

Books, reschedules & cancels

It checks your live availability and books the right visit length by job type — sixty-minute water assessment, ninety-minute mold or fire inspection, thirty-minute re-inspection — writes it to your calendar, and handles reschedules and cancellations on its own.

Speaks over thirty languages

English, Spanish, and dozens more — automatically, in the caller's own language. A family watching water spread through their home gets the same calm, accurate intake no matter what language they dial in speaking.

Tuned to your company — not a generic bot.

Your service area, your TPA programs, your inspection types and visit lengths, your dispatch rules, your hours, your greeting. We set the rules; it follows them on every single call. Want it to mention your IICRC-certified techs or your carrier relationships? Done.

Hear it now →

Don't take our word for it.
Talk to it yourself.

Tell it your basement is flooding. Say you smell gas. Call as an adjuster with a claim number. Ask if insurance will cover it. Try it in Spanish. See how it handles a real restoration call — the same way it'll handle yours.

Try it now

Just click Try it now, allow the microphone, and start speaking.

The demo answers as "Bay Area Restoration Pros," our sample client. Yours gets trained on your company — your name, your service area, your rules.

Not sure what to say? Throw your hardest calls at it

"My basement is flooding right now!"

→ shutoff coaching first, then urgent dispatch

"There's still smoke coming from the wall."

→ stops everything: hang up and call 911 first

"I'm an adjuster with a Contractor Connection assignment."

→ captures the claim number digit-perfect, stays buttoned-up

"Will my insurance cover this?"

→ helpful and honest — never promises coverage

"I found mold in my kid's bedroom."

→ health questions, flags PRIORITY‑MOLD

"It's at 10055 Pine Street, Larkspur."

→ reads it back digit by digit, spells the city, checks the ZIP

Start speaking to it in Spanish.

→ it answers in the caller's language

"Wait — am I talking to a real person?"

→ honest, on-brand answer

I'm Mark, the owner — give it a try, then call or email me and I'll help you get set up.

Mark · Owner, AI‑Voicelabs · mark@ai-voicelabs.com

Let my AI schedule some time to talk

Straight answers

The questions every owner asks.

Does it sound like a robot? +

No — natural and conversational, and calm with a caller who's watching their living room ceiling come down. People regularly don't realize they're talking to an AI. If they ask, it's honest about it. Click Try it now above and judge for yourself.

What happens with a fire, a gas smell, or sewage? +

Safety comes first, before any intake. An active fire gets "hang up and call 911, get everyone out." A gas smell gets the evacuate-and-call-PG&E script. Sewage with children, elderly, pregnant, or immunocompromised people in the home is treated as Category 3 and flagged URGENT‑HEALTH. Pre-1980 homes with disturbed ceiling or wall material get an asbestos-check flag. Then it notifies your team fast by text and email.

Will it quote prices or promise insurance coverage? +

No — by design. It never quotes mitigation prices and never tells a caller their insurance will or won't cover something — the carrier makes that call. It captures the loss type, the source, and the carrier, explains that your tech documents everything on site, and leaves scope and pricing to your team — where they belong.

Can it handle adjusters, carriers, and TPA assignments? +

Yes. It captures carrier, claim, and assignment numbers digit-perfect, knows which TPA programs you accept and politely declines the ones you don't, routes program calls to the right person — and never confirms whether a property is your customer, which matters on adjuster calls.

How does it keep my trucks from rolling to a wrong address? +

Every address passes a four-point check before dispatch: complete (number, street, city, ZIP), confirmed (read back digit by digit with an explicit yes), consistent (the ZIP actually matches the city), and inside your service area. Anything uncertain gets flagged for a human to confirm before a truck rolls — help is never delayed, but nobody drives to "Lake Spur."

Do I have to change my phone number or my calendar? +

No. You keep your existing number, and it books straight into the calendar you already use. Route all calls to it, or just your overflow, after-hours, and storm surge. It also handles reschedules and cancellations on its own — nothing about how you run jobs changes.

How fast can I be live, and am I locked in? +

Most setups are live within days — ideally before the next atmospheric river, not after. Plans are month-to-month — no long-term contract, cancel anytime. It should earn your business every month.

Stop losing jobs to voicemail Schedule a call with Mark

Or email mark@ai-voicelabs.com

The ceiling comes down at midnight. The fire's out — the damage isn't. They call you first. Did you pick up?